What to Expect in the 2023-2024 Baldrige Excellence Framework

The Baldrige Program at NIST has been working diligently on the next revision of the Baldrige Excellence Framework; the 2023-2024 Framework with its Criteria is expected to be published in January 2023. There will be three versions: Business/Nonprofit, Health Care, and Education. In addition, the shorter version of the framework, Baldrige Excellence Builder, will be […]

TC 210 Not Ready to Adopt Definition of Risk Outlined in Annex SL

Last week, we wrote about recent reflections on the current state of ISO 9001 and how the 2015 standard caused so much confusion with the added notion of risk-based thinking – how the standard failed to align with language in ISO 31000, while also acknowledging that the language in ISO 31000, as lauded as it […]

If you’re going to cite operator error, do it in the PFMEA

I have written often of my disdain for the tendency of some to blame the operator when things go wrong, and anyone who has worked with me or for me has heard me parrot exhortations ad nauseam to not blame operators for failure as to not rob yourself the opportunity to improve, but I think […]

Free Whitepaper: Basics of ISO 9001:2015 Risk Management

Risk-based thinking is a new concept in the ISO 9001:2015 standard, and this has caused many companies to search for an easy way to manage the risk in their companies. By focusing on understanding your risks through a simple risk management process, you can focus your attention more on addressing the risks that are present […]