Striving toward quality and customer satisfaction is the mission of every modern company. ISO 9001 provides a framework on how to achieve this, and the first step in the implementation is to really understand what the standard requires. This white paper is designed to help top management and employees in organizations that decided to establish and maintain an ISO 9001:2015-based Quality Management System and clear up any misconceptions regarding the standard requirements.

In this document you will find each clause of ISO 9001 explained in plain English in order to facilitate understanding of the standard, in the same order and number of the clauses as ISO 9001:2015, and in addition, you’ll see links to additional learning materials.