Written by: Steven Severt, originally published by Inside Standards on 9/10/2021
The adage of “do what you say and say what you do” is tossed around so often when talking about ISO 9001 that many people think that the two are synonymous. Somehow, many people who operate a business that either is or is trying to become ISO 9001 certified believe that this statement encompasses a “plain English” summation of the quality management system requirements outlined in the standard.
These requirements, while arguably easy to understand and implement, are a bit more than simply doing what you say and saying what you do.