Implementing ISO 9001 will add incredible value to your business, but only if you let it.
Picture the scene: You’ve got the dates set on the calendar months in advance for when the certifying body (CB) auditor will be onsite. For several weeks, you’ve been communicating in company memos and meetings about the upcoming visit. You’ve started to lay out Gannt charts and action-item lists for things that you need various departments and individuals to check up on and clean up as you inch closer to the arrival day. You’ve developed a carefully curated path to lead the auditor so that they see only the things that you want them to see. You’ve trained personnel in that area on the proper responses to auditor questions. You must make sure that everything appears to be in order when the auditor arrives.
Notice the statement, “Everything appears to be in order.”